CRUISING UPDATE: Cruise Passenger Threatens Legal Action Against Carnival

            Passengers Upset With Carnival Customer Service After Ship Delayed By Bad Weather

            It’s not the Love Boat!

            At least one cruise passenger who was stranded on the Carnival cruise ship Fascination because of bad weather in October is ready to take legal action against the cruise line.

            TinaMarie Nelson, of Illinois, said that the cruise of the port of Jacksonville was a nightmare.  She said Carnival put her and her friends in danger with the way it handled the situation.

            During the four-day trip to the Bahamas, Nelson recorded video as severe weather struck, sending waves crashing against the ship.

            She said she’s amazed by Carnival’s lack of customer service, as about 2,000 passengers were stranded on board and facing several-hour delays, skipping a port and getting seasick.

            “People were throwing up everywhere, in the hallways, in the dining areas,” Nelson said.  “They had towels covering up the throw-up because they couldn’t keep up with people throwing up from the motion.”

            Nelson said she wants her money back, but it’s Carnival’s policy not to issue refunds.  The company provides a detailed contract online that passengers must sign.  It indicates that Carnival reserves the right to alter the ship’s course, ports of call, itinerary and activities because of bad weather.

[http://www.news4jax.com/news/Cruise-Passenger-Threatens-Legal-Action]